Assistant IT Manager

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as Assistant IT Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Bachelor's degree in Computer Science, Information Technology, or a related field. Other relevant Certifications (e.g., CompTIA A+, CCNA, MCSA) are a Plus.
  
• A proven track record in an Information Technology role, preferably in the Hospitality Industry, with a focus on Systems Administration, Network Management, and User Support.
  
• Strong knowledge of Information Technology Infrastructure, including servers, networks, telecommunications, security systems, and peripheral devices.
  
• Demonstrated proficiency in troubleshooting Hardware, Software, and Network Issues, with a solid understanding of operating systems, databases, and cloud technologies.
  
• Previous experience with Information Technology Project Management, including Planning, Implementation, and Evaluation, with the ability to adeptly manage Multiple Projects simultaneously.
  
• Familiarity with using Hotel Management, Property Management and Point-of-Sale Systems, and Guest Service Technologies, is desirable.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience, even under pressure.
  
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

• Collaborates with the IT Manager to meticulously Plan, Organise, and Direct the activities of the hotel's Information Technology Team, ensuring strict adherence to Policies, Procedures, and Service Level Agreements, maintaining a seamless operational flow.
  
• Assists in the Systematic Management and Upkeep of the hotel's state-of-the-art Information Technology infrastructure, encompassing Servers, Networks, Telecommunications Systems, and Peripheral Devices.
  
• Liaises with various Departments to discern their bespoke Technology Requirements, crafting and delivering ‘FIVE-Star’ solutions to enhance operational efficiency and elevate guest experiences.
  
• Provides prompt and effective Technical Support and Troubleshooting for Hardware, Software, and Network-related Issues, catering to the needs of Guests and fellow ‘FIVERs.’
  
• Contributes to the Procurement, Installation, and Configuration of new Information Technology systems, equipment, and software applications, ensuring seamless Integration, Compatibility, and stringent Adherence to Security Standards.
  
• Safeguards the Security and Integrity of FIVE’s data and information systems through robust Backups, regular System Updates, and Next-level Cybersecurity Measures, maintaining confidentiality and trust.
  
• Assists in the Management of Information Technology projects, including system upgrades, installations, and migrations, while adhering accurately to project timelines, budgets, and quality benchmarks.
  
• Facilitates the Training and Education of our FIVE Tribe on Information Technology Systems, Applications, and Security Protocols, offering guidance and support for technology adoption and utilisation.
  
• Monitors and Analyses Information Technology Performance Metrics, identifying areas for improvement and implementing visionary measures to Optimise Systems and ensure Industry-Leading Efficiency.
  
• Stays abreast of cutting-edge Industry Trends, Pioneering Technologies, and Best Practices, Championing a Culture of Continuous Improvement and Innovation within the Information Technology Team.
  

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com