Service Development Lead

Position:  Service Development Lead

Reports to: Land Mobility

Sector: Land Mobility

Job Location: NEOM

Role Purpose:

As a Mobility Infrastructure Development Specialist in NEOM’s mobility team, you will be part of an exceptional team of engineers and business developers building the future of mobility at NEOM and beyond. You will lead the development of various business models and support the development of strategic partnerships to deliver the future of mobility at NEOM. The insights from these projects and partnerships will lead to the development of mobility in NEOM regional and urban mobility companies and other partnerships with international companies

Key Accountabilities:

• Oversee and manage execution of land mobility projects focused towards electrification and autonomous mobility technologies.
• Gather technical, operational, and other business insights from existing deployments of various mobility technologies to guide, recommend and steer the direction of upcoming mobility system deployments.
• Effectively communicate project status to key stakeholders by preparing periodic project status reports, presentations, and other related communication materials
• Collaborate with internal stakeholders and subject matter experts to gather feedback both on technical and operational front, and lead reviews to bring forward common agreements that facilitate in successful execution of plans
• Be a problem solver and find creative ways to find solutions to problems as they arise in the project
• Participate in tendering of projects and in preparing related information
• Effectively conduct project(s) assigned to you from owning and managing project execution schedule, conducting project stakeholder meetings, managing actions list, risk register, among other project documents
• Facilitate in document submissions for responsible project(s) and ensure their timely review and
• approvals
• Facilitate in ensuring that system design and implementation meets applicable quality and/or technical standards and guidelines, and receive NEOM/3rd party quality and technical approvals/certificates once deployed
• Develop insights related to business demand of various mobility modes, the service provider supply chain
• Be a critical evaluator in reviewing the various mobility demand models and a strategic thinker in defining the mobility solutions to meet demands
• Facilitate the technical and commercial due diligence of companies that will aid in making strategic investment decisions
• Evaluate the feasibility of Autonomous Mobility as part of the integrated mobility options
• Develop business data analysis and scale up recommendations
• Develop MoUs, RFPs, RFQs, contracts, and other required tendering documents, including SoW of various mobility projects
• Develop various recommendation reports, periodic project status reports, presentations and other related effective communication material as needed
• Maintain current client relationships and identify areas for potential clients
• Connect with potential clients & stakeholders to establish new business relationships
• Develop new revenue stream models through various business frameworks
• Business development of MaaS, including the evaluation of various business models, cash flow, and P&L analysis
• Global benchmarking/recommendations of sustainable mobility (incl. BEV, FCEV) business models, shared mobility systems, and digital integration
• Research the latest in the mobility industry and propose new opportunities to expand business
• Strong understanding of company products and services as well as business position to maintain company competitiveness

Knowledge, Skills and Experience

The Service Development Lead must have at least 7 years experience and demonstrate abilities in the following:

• Plan and design network plans for inter and intra-regional services for all routes using computer software and producing statistical reports to evaluate the efficiency of the routes;
• Engage in traffic modelling to ensure Network Plans commensurate with the changing demand patterns
• Understand the user profile and use-case so as to develop a network that maximises the utilization of the fleet
• plan and schedule driver duties and vehicle blocks in compliance to working time regulations
• plan and project routes based on NEOM’s parameters
• analyse and review planned and actual runtimes to modify schedules and trips to maximise profitability
• prepare staff rosters to ensure the most cost efficient deployment of drivers
• ensure that drivers manifest are accurate and produce on time
• plan, compile and update periodic public transportation schedule variations and changes due to special religious observances and events
• communicate with the OCC for planned deviations
• develop and maintain service recovery plans for prolong route diversions
• prepare the parking plan for garaging of buses
• develop the fleet substitution plan to address periodic passenger capacity requirements
• prepare the schedule for vehicle off-service for maintenance, cleaning, bus livery changes and any other requirements that are performed outside of the in-service pre-planned schedules
• coordinate with Maintenance to maximise fleet availability
• coordinate with Despatch to ensure that all drivers have the correct training, service objectives/knowledge and vehicle assignment to deliver the service plan
• evaluate information from drivers on Despatcher log
• plan and project the driver pool requirements for routine attrition and schedule changes;
• support Training to deliver the service plan
• support Training and Despatch to update the driver database
• assist in the scheduling of driver training