Onsite Support Engineer
Dammam, Saudi ArabiaPosted 30 days ago1 open position
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Job Description
- Provide onsite technical support to end users experiencing hardware problems with their laptops, troubleshoot problems, diagnose root causes, and get the trouble tickets resolved with minimum downtime.
- Response to the assigned trouble tickets, replace needed parts to keep laptops in optimal working condition. Coordinate with the supervisor to get enough spare parts onsite.
- Respond to trouble tickets and incidents logged through the Remedy system in a timely manner. Prioritize support tickets based on urgency and SLA requirements and escalate complex issues to the support Supervisor.
- Update the logs for all support tickets assigned including incident details, resolutions, and user interactions.
- Follow Client Security standards and safety rules.