Senior Specialist, Customer Experience

As our senior specialist customer experience , the candidate will play a pivotal role in ensuring the smooth operation of our customer care functions. she/he should support the contact center in getting the customer concerns responded effectively and within the timeframe, by following up and align with all related stakeholders , manage projects, and ensure that our internal processes run efficiently. the expertise will contribute to the overall success of our team by enhancing productivity and facilitating outstanding customer care.