Operator

Duties And Responsibilities Answering all external phone calls and transfer them to the requested departments extensions Answering all the inquiries and questions of the customers Dialing the outside and international calls for the admitted patients and hospital staff Perform routine and repeated job includes operating the phone instruments Answering the internal lines and transferring them to the requested mobiles and land lines Preparing calls receipts and entering all the bills on computer Answering very quickly the emergencies codes like: code blue, code RRT, Code of fire Alarm Printing daily report about outside calls from the hospital and send it to Personnel Affairs Observing control board of the elevators inside the hospital Report any technical problems in elevator ,plumbing electricity and air condition...etc to the maintenance department immediately Informing shift supervisor about any problem that happens during the shift Announcing the emergency codes through public address Makes pages to the medical groups when there are medical emergencies codes very quickly Answering MOH requests through BADR system. Communicate with Communication Companies for any disconnect of service. 1 Demonstrates compassionate communication skills while providing support and care to the patient as “ the patient is the center of our care” Other Job Functions: Perform all duties and tasks in line with the Person Centered Care values. Adherence to all policies, plans and programs within the Fakeeh Care. Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines. Complete mandatory education as per the requirement at least one month prior to expiration. Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systemJOB REQUIREMENTS / QUALIFICATIONS : Education: High School certificate/ Diploma. Any combination of training and experience equivalent to graduation from high school Experience: 2 years of work experience. Previous experience of working with switchboards would be beneficial, although is not essential. Language: Fluent is oral and written English & Arabic Language Required Licenses: N/A