Job Details
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Job Description
Objectives
- Accurately identify customer parts requirements
- Maintain parts stock and stock records
- Process parts orders efficiently
- Ensure the highest level of customer satisfaction
- Contribute to departmental compliance with company policies and industry guidelines
Measures
- Parts sales vs objectives
- Departmental VQM / Retailer audit
- Stock control data accuracy
Key Tasks
Objective: Accurately identify customer parts requirements
- Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and catalogues are read and stored
- Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department
- Attend training courses to develop job-related knowledge
- Liaise with Parts Manager to monitor lost sales for inventory control
Objective: Maintain parts stock and stock records
- Ensure all stock is kept securely and in good condition
- Maintain stock control and guard against any unauthorised removal of parts stock
- Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager
- Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued • Assist the parts manager in all aspects of stocktaking
Objective: Process parts orders efficiently
- Ensure all paperwork, documentation and parts requisitions are completed accurately
- Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
- Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
- Source the availability of additional parts from outside the Retailer
- Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA)
Objective: Ensure the highest level of customer satisfaction
- Satisfy customer requirements by identifying parts accurately
- Answer customer queries regarding parts warranties in a manner that is easily understood • Receive customers promptly and courteously
- Develop and maintain excellent relationships with customers by meeting and exceeding their expectations • Maintain accurate customer records, including the Parts Club member’s database
Objective: Contribute to departmental compliance with company policies and industry guidelines • Ensure the department is kept clean and tidy
- Ensure the correct recycling of all disposed and damaged items in line with environmental regulations • Adhere to all Health and Safety and Company policies and procedures
- Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to
