Customer Development Consultant, Central Region (Riyadh)

Function: Customers Development – Unilever Food Solutions

Reports to: Demand Creation Leader – Upper Gulf (KSA, KWT & BAH)

Scope: Local

Location: Riyadh, KSA

Terms & Conditions: Full Time
 

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate about food, be the best solutions provider & enjoy the culinary side where you’ll need to recruit, manage, develop, and expand customer base while increasing number of SKUs per customer then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Owns and manages all potential Customers sales targets and KPIs.
• Manages, builds relationships, and serves own customers in HORECA Channel (Hotels, Restaurants & Caterings) To become a trusted advisor by providing a complete culinary solution based on a clear understanding of the customer’s business, macro environment, UFS products and UFS capabilities.
• Provides win-win solutions for above mentioned customers and UFS, helps customers increase revenue and/or efficiency in their establishment and at the same time gain new product listings and increase existing volume usage of current SKU’s.
• Takes calculated risks to win and keep customers (Hotels, Restaurant, Catering)
• Demonstrate UFS SKUs with the required killer application to close the deal.
•   Make financial customer profitability-based decisions.
•   Implement promotions from Marketing in HORECA channel (Hotels, Restaurants & Caterings).
• Use the CRM software (Salesforce) during your daily activities.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelor’s degree Business Administration
• Minimum 2 years of experience in Foodservice industry is a Must as outdoor sales in Riyadh.
• Strong understanding of Selling Skills to HORECA Customers.
• Fluent in Arabic (spoken).
• Fluent in English (written & spoken).

• Experience with Key customers like hotel cluster, Top QSR, Casual Dining restaurants and Catering is a PLUS.

Skills

• Proven ability to build and maintain strong relationships with customers.
• Excellent communication, negotiation, and presentation skills.
• Data-driven approach to problem-solving and decision-making.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to do outdoor sales in daily base by visiting 8-10 customers per day with an effective route plan.
• Culinary appreciation and the ability to cook food.
• Excellent command in Microsoft applications (Excel & PowerPoint)
• Good financial knowledge.
• Good knowledge in using CRM software (Salesforce).

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.