Senior Executive Activation & Service Delivery - Fixed Services / Phono Subsidiary of Ooredoo Kuwait

Location: Kuwait - Kuwait City Closing date: 25-Apr-2024 The Purpose:
Responsible for acting as liaison between the Corporate Sales Department, other FASTtelco Departments, and upper support levels by giving support for various services provided to internal and external customers.

Following up on daily basis to resolve system issues and ensure that the installation is complete.
Coordinating with the technical team to solve any issues during installation.
Responsible for arranging the received original documents and attaching the customer documents in order. In addition, to submitting the original documents to the Quality Control team.
Filing the original new contracts, cancellation letters & renewal.
Following up with the customer & Sales for the missing documents.
Printing the customer receipt and attaching it with the original documents.
Maintaining the filing work in a shared folder as a soft backup.
Maintaining the filing work in the store as hard backup.
Providing customers with contract details, copy of their offer by coordinating with sales.
Other duties as directed by supervisor or other superiors.
Attend meetings if required with KAMs for corporate customers.
Qualifications:

Bachelor / Diploma degree in Business or a related discipline from a recognized tertiary institution.

Requirements:
2+ years of experience in relevant field.
Previous sales experience in a related industry, preferably in a telecom industry .
Fluent verbal/written communication in both Arabic and English.
* Communication Skills, Organizing and Planning Skills, Flexibility, Teamwork, problem solving skills.