Job Title

Offer Professional Services Technical ConsultantBusiness environment:

In the airline industry, the Offer Management is a very strategic area with massive investments. In particular, Optimizing the Offer pricing through advanced Revenue Management or Dynamic Pricing technics, which we offer in Amadeus, is of outmost importance to the airlines success. In this area, a single decision or automated action can either mean profitability or important loss. The discipline remains complex with advanced scientific concepts and requires a dedicated support from the system provider, to ensure the airlines customers can master the models & products brought forward and make the most out of it.

About the role:
Accountabilities:Customer communication & relationship

Be accountable to your customer of any activity and delivery related to our Revenue Management and Dynamic Pricing business.

Communicate comprehensively to your customer on how to adopt our Revenue Management and Dynamic capabilities, especially when they rely on sophisticated business concepts.

Adapt your communication depending on your audience, people in daily business operations, management, business-oriented, technical-oriented, operations research-oriented, different cultural backgrounds.

Be a problem solver, anticipate and eliminate any roadblock to customer satisfaction and business adoption, identify and mitigate with your customer any risk on the project delivery, scope or timeline, articulate and justify accordingly the relevant alternatives and remedies.

Create and maintain customer trust.

Business acumen

Grow your background on the airline business practice, related to Revenue Management and Pricing, to Offer Management, and beyond.

Grow your knowledge of our Revenue Management and Dynamic Pricing capabilities, identify and formulate best practices.

Learn and capture the specifics of your customer’s business practice, map them to our Revenue Management and Dynamic Pricing capabilities, and formulate meaningful recommendations aiming at improving business adoption.

Train your customer on best practices.

Data science

Grow your knowledge of the science and methodology used in our Revenue Management and Dynamic Pricing capabilities.

Grow your capability of navigating through large amounts of data and representing them comprehensively to your customer.

Understand why and how our Revenue Management and Dynamic Pricing capabilities are calibrated on the customer data sets, learn how to comprehensively report on the outcomes of a calibration run and how they translate in your customer’s business practice.

Business development

Establish and maintain with your customer a business adoption roadmap, based on future needs for business support and consultancy.

Identify accordingly upsell opportunities.

Participate in pre-sales engagements, including responses to RFI/RFP, customer presentations and demos, as required.

Individual & team growth

Develop your internal network and connect to people having the relevant experience, skill and competence, which can help you grow and be even more impactful in your customer engagements.

Bridge your customer, our research and our development. Formulate, based on feedbacks collected from your customer, possible improvements of our Revenue Management and Dynamic Pricing capabilities or our professional services, and communicate them to the relevant stakeholders, from product management, science and research, implementation, or design and development.

Transform your knowledge and expertise into an improvement of our consulting methodologies, which can be learnt and reused by any consultant.

Coach your teammates on consulting skills – customer communication, business acumen or data science – with a specific focus on coaching junior consultants and newcomers in your team.

Travel

Up to 20%, depending on the customer engagement.

About the ideal candidate:

Education

• Master or university degree in business management, engineering or operations research.

  
  

• English fluent.

  
  

Relevant work experience

• Airline industry, preferably revenue management, pricing, network planning, or sales and marketing.

  
  

• Information technology, preferably in the travel and tourism industry.

  
  

• Data science and visualization, operations research.

  
  

Competencies

• Curious and eager to learn.

  
  

• Passionate about the airline industry.

  
  

• Customer centric.

  
  

• Accountable and result driven.

  
  

• Flexible, open to changes, proactive.
   

  
  What we can offer you:

• Be rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits. 

  
  

• Work from anywhere: Flexible teleworking. You will also benefit from a home office set-up premium & monthly allowance.

  
  

• 6 weeks holiday, plus pension contribution and healthcare insurance.  

  
  

• Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.

  
  

• Professional development in a truly international and multisite environment with a great mix of people.    

  
  

• A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies. 

  
  

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.