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Job DescriptionReceive and understand issues related to hardware such as computers, laptops, printers, scanners, phones, and VoIP and software such as Intranet, LAN, and WAN.Responsibilities Install and maintain security and anti-virus solutions, configure operating systems and software applications, backup devices, and suggest ideas for improving service desk functions and service delivery regularly. Resolve issues effectively and efficiently while tracking service-level agreements (SLAs). Record incidents correctly and categorize and prioritize them as per their team procedures. Carry out an assessment of issues thoroughly with end users to aid in the first point of contact problem resolution. Coordinate with vendors to resolve issues related to software, hardware, and network. Qualifications Bachelor’s degree in computer science, Information Systems, IT Engineering or a related field. Master's degree is a plus Cisco certified network associate (CCNA). Excellent English. Arabic is an added advantage Minimum of 4-6 years of experience in a similar role Familiar with working on Windows 2003/Windows 2008, or Linux based distributions (preferably within a hosting environment).