Call Center Agent
realme -
Nasr City, CairoPosted 2 years ago455Applicants for1 open position
- 453Viewed
- 31In Consideration
- 389Not Selected
Job Details
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Job Description
- Receive customer inquiries and complaints through emails, telephone calls, outbound calls, etc., and respond to customer questions in a timely and prompt manner and answer them;
- Responsible for recording, classifying and sorting out customer feedback;
- Identify important complaints, collect information to feed back to TL in a timely manner, and follow up;
- Follow the call center process, complete training and exams regularly, and obey TL's task assignment and mobilization
Job Requirements
- Age: 20-28 years' old
- Very Good listening skills
- Very Good communication (orally and written), interpersonal, and teamwork skills
- High follow up and organizational skills
- Ability to effectively interpret body language Ability to work under pressure
- Very Good command of English (written, orally)
- Very Good Computer skills (esp. MS Office applications)
