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Job Description
Collars - كولارز is currently hiring,
ODOO Specialist
Do you like solving bugs and finding solutions to help companies grow?
Do you like knowing being a detective and solving problems with code?
If you answered yes, then read below!
We are hiring for a startup company working with odoo in the FMCG sector. Odoo is the world's top open-source ERP SaaS software, and Development Specialists & Technical Support Engineers are key to our future success for our company.
Responsibilities:
- Investigate Technical Issues (employee-reported problems and bugs)
- Identify an issue’s root cause
- Describe an issue’s symptoms
- Quantify an issue’s scope and propose a solution
- Own support tickets and troubleshooting within our organization for Odoo, tools, and services.
- Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
- Acting as a technical advisor to our staff and strategic partners
- Solving technical problems, demonstrating Odoo modules and services, and communicating clearly and effectively to technical and non-technical audiences
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
- Comfortable working with Python, JavaScript, and PostgreSQL in self-hosted, SaaS, and PaaS environments.
- Document support ticket resolution and apply these fixes for customers.
Job Requirements
Qualifications and Requirements:
- Bachelor's degree required - Computer Science or Engineering preferred
- Creative thinker and strategic problem solver
- Familiarity with database concepts/scripting
- Ability to communicate technical concepts clearly and effectively, both written and verbally
- Demonstrate an affinity for SAAS products that handle CRM, Accounting, Inventory, Sales, and other software verticals
Nice to have:
- 1-3 years of professional experience
- Business experience at an ERP
- Experience/knowledge with SaaS/PaaS/Cloud-based applications
- Sociable and outgoing
- Willing to learn constantly and work proactively
- Prior experience at a fast-growing startup
- Knowledge of coding/scripting (Bash, Python, JavaScript, etc...)