Collection Section Head

Job Summary

We are looking for an experienced Collection Section Head to join our Customer Service team. The ideal candidate will be responsible for managing and supervising collection activities, ensuring timely payments, following up on outstanding balances, and maintaining strong relationships with customers.

Previous experience in the Real Estate industry is mandatory, with a strong understanding of real estate payment plans, installment schedules, customer accounts, and collection processes.

The ideal candidate should also have a background in Finance, Accounts Receivable, Collections, or Customer Service, with strong communication, negotiation, and problem-solving skills.

The role requires frequent travel to meet customers, follow up on accounts, and handle collection-related matters across different locations.

Key Responsibilities

Collection Management

• Lead and supervise the collection team and ensure achievement of collection targets.

• Monitor customer accounts, outstanding balances, overdue payments, and installment schedules.

• Follow up with customers regarding overdue installments and outstanding payments.

• Develop effective collection strategies to improve recovery rates and reduce overdue balances.

• Handle escalated and high-value collection cases.

• Negotiate payment arrangements and settlement plans within company policies.

• Monitor customer commitments and ensure timely follow-up on promised payments.

Customer Service & Relationship Management

• Maintain professional and positive relationships with customers throughout the collection process.

• Handle customer complaints, payment concerns, and account-related issues professionally.

• Coordinate with the Customer Service, Finance, Sales, and Legal teams to resolve customer issues.

• Ensure customers receive accurate information regarding their payment schedules, balances, and outstanding amounts.

• Conduct face-to-face customer meetings when required.

Reporting & Analysis

• Prepare regular collection performance reports for the Customer Service Manager.

• Monitor collection KPIs and aging reports.

• Analyze overdue accounts and identify high-risk customers.

• Track collection targets, recovery rates, and outstanding balances.

• Provide recommendations to improve collection performance and customer experience.

Coordination & Field Activities

• Coordinate with internal departments to resolve customer account and payment issues.

• Conduct frequent field visits and customer meetings as required.

• Travel to different locations to follow up on important or escalated customer accounts.

• Represent the company professionally during customer visits and negotiations.