Junior Technical Support Engineer
Cairo, Egyptposted 43 minutes agoJob Details
Skills And Tools:
Job Description
Key Responsibilities
Provide technical assistance to international corporate customers
Log, track, and manage support tickets through to resolution
Communicate with clients via email and chat (no call center duties)
Diagnose and troubleshoot issues
Manage access control (user access, permissions, password resets)
Participate in change management processes
Analyze system alerts and monitoring incidents, ensuring a timely response
Investigate issues and perform root cause analysis
Conduct online meetings with customers when required
Create and maintain runbooks and technical documentation
Develop, test, and maintain public-facing solutions
What We Offer:
Opportunity to work on large-scale, impactful projects
Clear career growth path within a team with 27+ years of experience
Professional, friendly, and supportive team environment
Shift-based schedule
Modern office in the Smart Village district
Flexible and transparent compensation review system
Allowance for night and other inconvenient shifts
Private medical insurance after the probation period
Payments in USD
Job Requirements
What we expect from you:
Upper-Intermediate to Advanced English (B2/C1, written and spoken)
Background in Computer Science or strong technical proficiency as an advanced PC user (Windows administration)
University graduate or final-year student (available full-time)
Strong analytical thinking and problem-solving skills
Patience, emotional resilience, and a client-oriented mindset
Ability to communicate clearly and professionally with international clients
Willingness to work overtime or on holidays when necessary
Will be a plus:
Experience in technical support (especially PC and network troubleshooting)
Quality Assurance experience
Cloud experience: AWS, Azure, GCP
Responsible use of AI tools, including effective prompting
Understanding of the Software Development Life Cycle (SDLC)
Experience working in international environments or exchange programs
Basic knowledge of system administration and networking
Familiarity with Oracle SQL
Experience with ticketing systems such as ServiceNow, Jira, or Zendesk
Experience with monitoring and logging tools such as Dynatrace, xMatters, Sumo Logic, or cloud-native monitoring tools
Experience in a Security Operations Center (SOC) environment, such as security monitoring, alert triage, or incident response
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