Service Desk Administrator (IT Help Desk) - Camp Arifjan, Kuwait (Secret Clearance Required)

Five Rivers Services is looking for a Service Desk Administrator to work in Camp Arifjan, KW. Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. To join our team of outstanding professionals, apply today!ResponsibilitiesPrimary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient mannerAssists the IMO with daily functions of computer, network and software management for the site and all usersProvides immediate response to all customers who come to the Service DeskPerson-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issuesExcellent interpersonal skills are requiredProvides telephone customer support for incoming and follow up calls used for initial troubleshootingMay be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble ticketsMust have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service DeskTroubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and usersCreates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS AdministrationWorks within a small continuous improvement focused teamTracks and documents work performed to allow accurate reporting of all Service Desk activitiesCompletes all tasks and assignments as requested by Supervisors and ManagementPerforms other duties and assignments as requiredQualificationsMust be a US citizen with an active Secret clearance, or higher level, security clearanceHigh school diploma or GED with at least one (1) year experience in a service desk/help desk environmentPrerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, copy of COVID vaccination card, and the ability to successfully pass a police clearance check and medical qualificationsPrerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visaYou must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19Must be able to pass a details medical and dental examMust be able to complete CONUS Replacement Center (CRC) Training for deployment overseasMust have a working knowledge of Microsoft Office softwareDemonstrated strong customer service skills are mandatoryThis position requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:IAT Level I Baseline:CompTIA A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certificationComputing Environment (CE):CompTIA: Server+.Microsoft: 365 Certified: Modern Desktop Administrator AssociateMicrosoft: MCSA: Windows 10Microsoft: MCSA: Windows Server 2012Microsoft: MCSA: Windows Server 2016Microsoft: MCSE: Cloud Platform and InfrastructureMicrosoft: MCSE: Enterprise Devices and AppsMicrosoft: MCSE: Private Cloud 2012Microsoft: MCSE: Server Infrastructure 2012Microsoft: MCT: Certified IT ProfessionalMicrosoft: MCT: Certified Systems AdministratorMicrosoft: 365 Certified: Endpoint Administrator AssociateMicrosoft: 365 Certified: Enterprise Administrator ExpertMicrosoft: 365 Certified: Messaging Administrator AssociateMicrosoft: 365 Certified: Modern Desktop Administrator AssociateMicrosoft: 365 Certified: Security Administrator Associate. Microsoft: Certified: Azure Administrator AssociateMicrosoft: Certified: Azure Database Administrator AssociateMicrosoft: Certified: Azure Security Engineer AssociateMicrosoft: Certified: Azure Solutions Architect ExpertMicrosoft: Certified: Identity and Access Administrator AssociateMicrosoft: Certified: Information Protection Administrator AssociateMicrosoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin.Microsoft: MCSA: SQL 2016 Database BI DevelopmentMicrosoft: MCSA: SQL 2016 Database Dev.Microsoft: MCSE: Core InfrastructureMicrosoft: MCSE: Database Management and AnalyticsMicrosoft: MCSE: Productivity Solutions ExpertJob ID2024-13992Work TypeOn-SiteCompany DescriptionWork Where it MattersFive Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.Job ID:13992-en-us