Skills And Tools:
- Serve existing accounts, obtains orders, plan and organize daily work schedule to call on existing or potential sales outlets
- Maintain quality service by establishing and enforcing organization standards.
- Provide historical records by maintaining records on area and customer sales.
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
- Communicate effectively & efficiently with the business development team & discuss actions that need to be taken
- Liaise between customers & customer service team to enhance the quality of service
- Communicate with customers for new products and promos
- Receive calls for orders, complaints, and ihoreca registration
- Ensure proper follow up on customers’ orders on a regular basis
- Handle customers’ complaints regarding out of stock items or delayed orders & conduct required surveys via phone with customers
- More than 1-year of experience in Telesales is a must.
- More than 1-year of experience in Customer care/support is a must.
- Excellent communication skills.
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