Automotive Mechanical Engineer
Proline -
Nasr City, Cairo
Job Details
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Job Description
- Prepare product reports and technical documentation
- Provide technical advice and support
- Responsible for new machines installation and leveling as per manufacturer requirements
- Update internal databases with information about technical issues and customer discussions
- Monitor customer complaints and follow up accordingly
- Respond promptly and accurately to customer inquiries via phone and chat
- Research and review the latest company products and updates to company policies
- Provide high-quality service to meet customer needs and enhance customer satisfaction
- Develop individual account strategies to support Distributor Sales Representatives (DSR) sales goals
- Identify and quantify profit improvement opportunities with existing customers
- Manage customer product technical complaints
- Identify and secure product upgrade opportunities
- Act as a technical resource for the distributor sales team in value-added selling
- Provide feedback on industry trends, product performance, and equipment functions to distributor management
- Train sales staff and customers on lubrication fundamentals, product knowledge, applications, and basic technical programs
- Work independently and as part of a team, demonstrating strong interpersonal and teamwork skills
Job Requirements
- Bachelor’s degree in Mechanical Engineering
- 1–3 years of relevant experience in a mechanical engineering or industrial environment
- Proven experience in installation, maintenance, and troubleshooting of mechanical systems and equipment
- Experience in car maintenance
- Familiarity with preventive and predictive maintenance methodologies
- Strong problem-solving skills with attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Strong communication and interpersonal skills
- Commitment to safety and quality standards
- Willingness to stay updated with emerging technologies and industry trends
