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Job Description
- Implement product road-map & development projects.
- Implement gap analysis for customer requirements and technical specifications for developed solutions.
- Prioritize customer requirements and technical specifications.
- Identified problems and recommends solutions/ Search for existing or ready solutions or plugins.
- Communicate the requirements to the development team, and perform sanity testing for developed solutions.
- Supervise the design and technical solution.
- Prepare all customer-related documentation, including proposals, solution documents, etc.
- Deliver & Implement customer solutions, including Reports and dashboards creation and deployment.
- Perform project management activities for end-customer projects.
- Handle demos before landing the customers.
- Handle customer training/ Inquiries.
- Conduct UAT/ BAT with customer
- Manage support cycle and set priorities of customer support requests/ On-demand support.
- Develop scripts for data merging and migration/ importing Customer data.
- Manage day-to-day operations as troubleshooting problems arising from regular use, production support, and maintaining the platform.
- Handle on demand support calls.
- Document all technical processes, requirements, flows, and diagrams.
- Writes reports, document and present analyses, project status, risks, and issues.
- Perform System Testing (write and revise test cases, follow up, etc.)
- Contribute to the Manual and tutorials either written or videos.
- Develop all needed reports as agreed to be presented to direct manager.
- Follow the instructions, requirements of the quality, safety and occupational health, the environment and road safety management system
- Perform any other assigned tasks as required by the direct manager within the same level of responsibility.
Job Requirements
- University degree in any discipline.
- 1 - 3 years' experience in the same field
- Good command of English language spoken and written.
- Customer-oriented.
- Ability to work under pressure.
- Very Good organization and ability to work under pressure and deadlines.