Job Details
Experience Needed:
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Salary:
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Job Description
- Part of Escalation management team to Incident resolution
- Document and agree requirements and produce SLRs (Service Level Requirements)
- Review, Negotiate and Sign OLAs
- Review and document (when applicable) ITSM processes
- Work on Continual Service and Process improvement plan through the entire IT Organization
- Work on Business Services SLA’s and sign off with Relationship managers
- Work on Business IT Services
- Catalogue and sign off with
- Relationship managers
- Evaluate the effectiveness and efficiency of the Services and Processes
- Prepare IT processes assessment reports
Job Requirements
Qualification / Capabilities:
Education:
- University Degree Holder in Computing / IT or equivalent industry experience;
Experience:
- Minimum 5 years of Information Technology Area experience with minimum 2-5 years ITSM experience, preferably in a Banking and Finance environment
- Minimum 3-year experience in service and process improvements role.
Skills/Attributes:
- A good understanding of the overall organization
- Knowledge of organization structure and the business-to-customer relationships
- Analytical abilities and technical knowledge
- Good communication skill and presentational skills
- Service Oriented mind-set
- Knowledge of Service
- Level and Catalogue
Management
- ITIL certification is preferred
