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Quality Assurance & Training Associate

Olife
Mokattam, Cairo
Posted 2 years ago
65Applicants for1 open position
  • 65Viewed
  • 9In Consideration
  • 52Not Selected
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Job Details

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Job Description

  • Monitor different types of interactions from different sources 
  • Create related reports and dashboards that show how the team is progressing
  • Conduct regular coaching sessions with the customer support to improve and/or enhance their performance
  • Prepare and communicate internal and external quality assurance reports
  • Create training materials and SOP to train newcomers
  • Supervise and overview newcomers shadowing period to make sure that they are up to the task
  • Create scorecards that would allow him/her to monitor the customer support team across different types of interactions 

Job Requirements

  • Minimum experience is 3 years as quality assurance specialist 
  • Excellent leadership skills 
  • Previous experience in training 
  • Strong analytical thinking as well as problem solving skills; proven ability to apply quantitative data analysis techniques to improve work processes
  • Ability to build SOP/training materials (Strong skill in MS applications) 

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