Quality Assurance & Training Associate
Olife -
Mokattam, CairoPosted 2 years ago65Applicants for1 open position
- 65Viewed
- 9In Consideration
- 52Not Selected
Job Details
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Job Description
- Monitor different types of interactions from different sources
- Create related reports and dashboards that show how the team is progressing
- Conduct regular coaching sessions with the customer support to improve and/or enhance their performance
- Prepare and communicate internal and external quality assurance reports
- Create training materials and SOP to train newcomers
- Supervise and overview newcomers shadowing period to make sure that they are up to the task
- Create scorecards that would allow him/her to monitor the customer support team across different types of interactions
Job Requirements
- Minimum experience is 3 years as quality assurance specialist
- Excellent leadership skills
- Previous experience in training
- Strong analytical thinking as well as problem solving skills; proven ability to apply quantitative data analysis techniques to improve work processes
- Ability to build SOP/training materials (Strong skill in MS applications)