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Job Description
- Carry out first-line support for all aspects of the Commission’s IT infrastructure on all sites by email, on the phone, and via remote connection.
- Installing and troubleshooting computer hardware, software, systems, networks, printers, and scanner.
- Working with employees to identify computer problems and advising on the solution.
- Answering phone calls, Emails and assessing any technical queries that arise.
- Responsible for troubleshooting any problems in the most efficient way possible.
- Test new products and help train employees on it.
- Responding in a timely manner to service issues and requests.
- Create, update, and Close tickets in the Limited time to achieve SLA.
- Provides support for WAN and LAN network connectivity or related network issues for the user community and run regular maintenance checks.
- Provides support for fingerprint machines and attendance systems.
Job Requirements
- Proven 1-3 years of experience as a help desk or other Technical support role.
- Hands-on experience with Windows/Linux OS environments.
- Familiarity with remote desktop applications and help desk software.
- Ability to provide step-by-step technical help, both written and verbal.
- Basic network troubleshooting is a must.
- Microsoft Office skills (Outlook, Word, Excel…) is a must.
- Good to have the following courses (A+, N+).
- Good command of Arabic & English.
- Excellent problem-solving and communication skills.
- Provide basic “how-to” training to end users.
