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Job Description
- Maintain the desired behavior of company device evangelist and brand ambassador
- Interact with customer in an expert, professional manner by educating customers and effectively applying selling tenants
- Perform all administrative functions of the sale process, including accepting customer payments, opening and closing POS system, balancing register and scheduling bank pick-up service or making daily cash deposits, filing the completed orders, and pulling products from inventory
- Perform troubleshoot on-site and ensure all displayed merchandise are in good working condition; replace any bad product as necessary promptly
- Provide assistance to customers in setting up purchased devices and also assist them to fix devices that are not operational if necessary
- Perform merchandising and resetting of the store
- Providing assistance to managers in performing operational functions such as inventory management and pricing verification
- May be responsible for opening and closing the store, handling the store alone, and making decisions independently in assisting customers to resolve issues
- Ensure products are always available at the store for customers by receiving and restocking products from stockroom
Job Requirements
- Possess deep knowledge of product and the ability to effectively and clearly demonstrate and explain program offers, pricing, and product features to customers
- Good working experience dealing face-to-face with customers in a retail environment, preferably high-tech products or consumer electronics
- Ability to operate flexible work hours, including holidays, weekends, and nights
- Strong ability to work with little or no supervision and independently
- Experience working with customers, assisting them in person and on phone; tracking and recording traffic data and sales; participating in trainings; merchandising products and materials for promotion; receiving inventory and keeping product demos functional; and cleaning and maintaining presentation standards
- Ability to simplify a product solution by applying deep knowledge acquired from training resources
- Strong communication skills, both in written and verbal forms
- Ability to maintain a poised, composed, and professional attitude
- Detail oriented individual with strong drive to achieve work success
- Ability to work for up to 8 hours standing, and to pull, push, and carry or lift items up to 5 kilos.
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