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Customer Support Specialist

4level1
Maadi, Cairo
Posted 4 years ago
64Applicants for2 open positions
  • 62Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Respond to customer queries in a timely and accurate way.
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved

Job Requirements

  • Experience as a Customer Support Specialist or similar CS role is a plus
  • Familiarity with our industry is a plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

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