Job Details
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Job Description
Responsibilities:
- Provide first level support for hardware and software issues, and end-user IT assistance where required;
- Provide follow-up on the incoming tickets (mostly using email via ticket system);
- Control the execution of requests, provide regular updates and ensure timely resolution;
- Monitor help desk calls, respond appropriately to user requests and other problems identified;
- Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data, and access rights);
- Other similar tasks.
Job Requirements
Job Requirements:
- Computer software and hardware basic knowledge;
- Good communication skills, ability to work in the team;
- Interest in solving standard and non-standard problems;
- Ability to learn quickly
- Strong sense of responsibility and excellent time management skills.
Considered as an advantage:
- IT background or education;
- Experience with IT or similar Helpdesk and Support services;
- Excellent spoken/written English;
- Linux knowledge.
We offer:
- An office in the Smart Village, Giza, Egypt;
- Health Insurance;
- Opportunities of career and professional growth;
- Opportunity to make a real impact;
- A learning culture: lectures and workshops organized by colleagues;
- A great work-life balance: employee discount programs, an in-house library, flexible working hours, and other perks.
Why DYNINNO Egypt:
At DYNATECH we provide you with the perfect environment and tools that allow you to grow professionally and become the person you want to be.
Be part of a growing company. Be part of a dynamic team.
Be part of the solution. Be part of DYNATECH.
