Job Details
Skills And Tools:
Job Description
• Working in IT department, supporting a variety of existing and new business systems.
• Troubleshoot and Support technical issues experienced, identified and assigned from the current deployed systems.
• Work systematically and logically to analyse situations, resolve problems, identify causes and anticipate implications.
• Day by Day foresight to anticipate and address potential issues before they become issues.
• Strong analytical skills; attention to detail and high levels of accuracy are essential.
• Ensuring Service Quality levels are maintained.
• Ensuring all issues are handled in a timely manner.
• This role is hands on, and will include Out of Hours 24x7 support on scheduled basis
Job Requirements
Qualifications:
• Bachelor’s Degree in Information Technology, Computer Science or any related field.
• Certifications relevant to job activities (Optional) Microsoft Dynamics
Experience:
• Total Experience: 3 - 6 years • Relevant Experience: Min. 3 years
• Industry Experience: Production industry experience would be a plus
Skills:
• Excellent verbal communication skills in English.
• Service-oriented with a proven ability to prioritize tasks in a stressful environment
• The ability to work independently with minimal supervision
• Willingness to learn and explore new technologies
• Team Player
• Goal Oriented
• Able to Multi-Task
Primary Duties and Responsibilities:
• Reviewing outstanding issues, ensuring users are kept informed of progress.
• Observe, evaluate and document existing business processes.
• Support the design, creation and maintenance of financial interfaces between internal and external sources.
• Observe, evaluate and document existing business processes and requirements.
• Using your skills in process mining, analyze process variations through data in order to simplify the value chain, enhance the processes and increase productivity.
• Responsible for the design, configuration, implementation and support of Microsoft Dynamics (Business Central)
• Responsible for translating business requirements into effective and efficient solutions.
• Provide recommendations around how to leverage the system to improve operational efficiencies.
• Provide support to users and assist with troubleshooting issues and provide training