Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Establish and maintain proper incident and problem management processes
- Establish and maintain an effective knowledge management system
- Establish and maintain effective operational procedures for the support team
- Establish required SLAs Service Level Agreements for the software and hardware supported by the Helpdesk section
- Manage and maintain required Service Level Agreements for the data center facility (cooling, power, humidity, etc.)
- Oversee all support requests, monitor and assess the overall performance and quality levels
- Ensure full compliance with software license requirements during the installation of new applications
- Assist the team in the configuration, installation, and troubleshooting of existing and new systems, networks, and hardware
- Initiate and manage requests for proposals for all end-user devices and helpdesk systems
- Ensure to maintain proper documentation for all services provided by the Helpdesk team
Job Requirements
- Bachelor's degree in computer science, information technology, Communication Engineering, or other B Sc.
- International courses in Information Technology
- 3-5 years of working experience.
- Good knowledge of the IT environment;
- Experience with Business Process Modelling and Incident Investigation
- Monitoring Systems
- Requires an advanced level of verbal and written communications skills in English
