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IT Application Support Specialist - Tanta

Town Team
Tanta, Gharbia
Posted 2 years ago
77Applicants for3 open positions
  • 21Viewed
  • 7In Consideration
  • 6Not Selected
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Job Details

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Job Description

  • Maintaining proper operation of all internal and third-party business applications.
  • Doing Standard operation procedures for IT Applications (Retail Pro.)
  • Cover all stores needs in retail applications.
  • Execute all promotions plans in retail applications.
  • Follow up with Infrastructure Department if there's any problem related to the retail application.
  • Providing assistance and support to all users of business applications, responding to their queries and requests within company policies and procedures.
  • Provide daily assistance, help-desk support and first level troubleshooting and problem solving to internal business applications (i.e. Retail Pro system).
  • Experience in supporting business applications.
  • Assist in Implementation and testing of web-shared databases.
  • Design and implementation of interfaces between the above mentioned databases and other corporate tools.
  • System Analysis of the MIS applications used in the company.
  • Communicate with other Departments if they need any authorized data from Retail pro system and get IT Manager Approval
  • Enforces and monitors security policies and procedures for software applications and responsible for Retail pro data and its confidentiality.
  • Working alongside other IT roles: System administrators, Support supervisors, IT coordinators and participating in technical meetings with IT management.
  • Perform uploads of distributor product lists and retailer.
  • Creates queries and reports for the purpose of providing timely and accurate information to users.
  • Provides software training to new system users and current staff.
  • Optimizes application performance through proactive maintenance and process improvement.

Job Requirements

  • Bachelor Degree in computer science and MIS or related field.
  • 1-3 Years of experience.
  • Good knowledge of accounting principles.
  • Good knowledge about databases.
  • Good knowledge about troubleshooting and solving problems.
  • Good knowledge about working on office applications.
  • Good knowledge about sharing his knowledge with users and giving training.
  • Can work under pressure, and time management.

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