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Job Description
- Maintaining proper operation of all internal and third-party business applications.
- Doing Standard operation procedures for IT Applications (Retail Pro.)
- Cover all stores needs in retail applications.
- Execute all promotions plans in retail applications.
- Follow up with Infrastructure Department if there's any problem related to the retail application.
- Providing assistance and support to all users of business applications, responding to their queries and requests within company policies and procedures.
- Provide daily assistance, help-desk support and first level troubleshooting and problem solving to internal business applications (i.e. Retail Pro system).
- Experience in supporting business applications.
- Assist in Implementation and testing of web-shared databases.
- Design and implementation of interfaces between the above mentioned databases and other corporate tools.
- System Analysis of the MIS applications used in the company.
- Communicate with other Departments if they need any authorized data from Retail pro system and get IT Manager Approval
- Enforces and monitors security policies and procedures for software applications and responsible for Retail pro data and its confidentiality.
- Working alongside other IT roles: System administrators, Support supervisors, IT coordinators and participating in technical meetings with IT management.
- Perform uploads of distributor product lists and retailer.
- Creates queries and reports for the purpose of providing timely and accurate information to users.
- Provides software training to new system users and current staff.
- Optimizes application performance through proactive maintenance and process improvement.
Job Requirements
- Bachelor Degree in computer science and MIS or related field.
- 1-3 Years of experience.
- Good knowledge of accounting principles.
- Good knowledge about databases.
- Good knowledge about troubleshooting and solving problems.
- Good knowledge about working on office applications.
- Good knowledge about sharing his knowledge with users and giving training.
- Can work under pressure, and time management.