Services Quotation Engineer

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Responsibilities: 

• Overall responsibility for service sales and customer development in an assigned sales territory, by providing customer value through technical and commercial expertise and partnering.
• Managing the day-to-day operation of the quotation process from initial contact to Project Fulfillment handover. Technical issue resolution for internal/external customers.
• Providing technical and pricing support to the sales team and direct to customers through quotation and correspondence for Equipment, Service, Contracting & Controls channels.
• Ensure all incoming enquires are qualified, assessed, prioritized and scheduled, customer dates are achieved, and Customer/SE is updated on any changes or alternatives to their expectations
• Ensure all solutions and services are selected & quoted to an optimum and competitive standard
• Add value wherever possible, discussing alternatives and upselling with customers and sales engineers
• Ensure close communication/liaison with sales engineers on all quotations
• Ensure all incoming orders are technically validated and handed over to project team in an acceptable timescale
• Ensure pricing and margins are in full compliance with required authorizations
• Customer & order acquisition for service products
• Identify potential opportunities with existing and new customers
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure a high level of customer satisfaction.
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Perform according to company strategy in terms of customer channels, product mix and selling level.
• Report according to company rules.
• Using software/programs which are obligatory in the company
• Prepare and review contract terms and conditions using standard Trane contract templates when applicable
• Present the proposal to the customer.
• Follow up with buying influences.
• Develop, evaluate, and discuss possible solutions with customer
• Actively participate in teamwork for projects/jobs defined by Acquisition Leader
• Keep customer database updated
• Implement Pan European and local Service Business programs
• Achieve assigned sales and customer development quota through focusing on service customer acquisition and development