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Job Description
1、Answer inbound calls and manage workflow between departments.
2、Make outbound calls to follow up and answer the customers inquiries.
3、Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
4、Following up with the customers by making outbound calls.
5、Build a good rapport with customers over the phone.
6、Track, document and retrieve information in call tracking database.
7、Ensure service delivered to our customers meets contractual Key Performance Indicator
Job Requirements
1、 Bachelor degree or above.
2、Experience in customer service from 6 months to 2 years
3、Excellent communication skills.
4、Good English Level.
5、Have a very good handling and communication skills.
Days off: One day off (Friday)
Working hours: 8 hours