Senior IT Technical Support Coordinator
TroxTiba -
10th of Ramadan City, CairoPosted 4 years ago136Applicants for1 open position
- 133Viewed
- 45In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide full support to the organizational PC/Laptop.
- Maintain hardware equipment on a working condition.
- Performing preventive maintenance.
- Timely and accurately, respond to the assigned tickets and emails.
- Coordinate with other team members to achieve user satisfaction.
- Maintaining Anti-Virus for keeping the organization free of viruses.
- Monitor Assigned Branches Connectivity.
- Replace, renew and configure old hardware.
- Update windows and other desktop applications.
- Monitor Information Security Policy Execution.
- Scheduled backup of users’ data.
- Installing and configuring computer hardware, operating systems, applications printers and scanners for Users
- Diagnosing and solving hardware/software faults occurred for users
- Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Escalate any incapable technical issues to the Senior Technical support engineer.
- Undertake any other reasonable task as assigned.
- Investigate new technologies.
Job Requirements
- A Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent
- Expert in Microsoft Office Products
- Expert in Microsoft Windows Client Support
- Excellent Hardware Maintenance Skills
- Knowledge of networking is preferred.
- Excellent command of the English language
- Ability to communicate and interact successfully with others
- Ability to develop and maintain positive professional relationships with colleagues.
- Excellent oral and written communication skills.
- Excellent Problem solver and technical documenter
- Ability to detect problems and search for solutions
- Ability to work both independently.
- Ability to work under pressure to meet deadlines while maintaining quality
- Proactive and self-motivated
- ERP system knowledge
