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Job Description
- Acting primarily in a 1st line support capacity, resolving issues over the phone or by remote access.
- The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritize or escalate technical issues to ensure a prompt closure.
- Daily monitoring of the call logging system.
- Providing 1st line technical support, responding to support queries.
- To maintain a high degree of customer service when responding to support issues.
- To take ownership of support issues and seek closure ensuring all relevant support procedures are followed.
- Escalation of more complex calls to the relevant support team member.
- Installation configuration and deployment of new and existing hardware/software in line with defined procedures.
- Diagnosing and resolving technical issues.
- Ensuring all logs for equipment and users are maintained
Job Requirements
- Bachelor’ degree (Information Technology, computer science, engineering or any Related Field)
- 1-5 years of work experience in the same field.
- Maximum Age: 30
- Very good interpersonal and communication skills.
- Highly self-motivated and directed.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to understand the needs of the users and formulate adequate responses