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Job Description
- Proactively ensure the highest levels of systems and infrastructure availability
- Maintain security, backup, and redundancy strategies
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
- Level 2 and Level 3 Support for problems identified with systems and network. Will act as an escalation for Level 2 and Level 3 Managed Services support technicians.
- Create, request, and present technical specifications and requirements for purchasing of IT equipment via quote procedure.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
- Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.
- Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN.
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
- Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
- Assist with monthly reports, and recommendations for Managed Services Clients
- Interface with third party vendors as liaison between IT Department and vendors
- Utilize superior internal customer service skills
- Stay current with system information, changes, and updates
- configuration and deployment of next generation firewalls such as FortiGate
Job Requirements
- Bachelor’s degree in computer science (or Engineering- or Information Technology.
- 4-6 years working experience in a similar position
- Microsoft Certification (MCSE/MCITP Server) or equivalent certification.
- Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.
- Cisco Certified Network Associate or Professional -CCNA/ CCNP.
- Managing backup & archiving solutions (Symantec Backup Exec /Veam) including configurations & deployments.
- Ability to listen to his team members and communicate instructions effectively
