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Job Description
- Manage effectively the resolution of support issues that are reported to IT department.
- Act as a technical authority, providing expertise to team members.
- Ensure that we pass our customer’s expectations.
- Assists operations day-to-day functionality and efficiency.
- Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
- Installation for all new devices and application for external/ internal projects.
- Identifies, manage and resolve issues in a timely manner.
- Responds to employee’s requests effectively and communicates with them to address issues.
- Follow up regular upgrades for all devices and applications.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
- Update the user information in the organization systems for new and current employees.
- Update the user access for given IT applications for new and current employees.
Job Requirements
- 2 – 4 Years of experience as a IT Specialist/Help Desk with evidence of achievements
- University degree Computer Science, Information Technology, or related field.
- Hands-on Experience in Technical support and network solutions.
- Hands-on Experience in with VOIP is preferred
- Working with different operating systems including Windows and Mac OS.
- Very Good English both written and spoken
- Strong analytical and problem-solving skills.
- Excellent communication skills with internal/external stakeholders..
