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Job Description
We are hiring a Female Telesales Agent for our resort,
Come Work and have some fun with us, There are a ton of things to do so we need more super talented people to join the team!
- Making outbound calls in a timely manner.
- Managing social media comments, messages and any communication in a timely manner.
- Providing courteous and professional phone support to customers.
- Updating customers account data, as required.
- Assist in resolving customers inquires/complaints .
- Provides information on our packages and prices.
- Assist in choosing the best package which suits the customer.
- Answer calls, emails and live chat messages from clients.
- Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
- Consult customers to understand their needs and empower them to make a purchasing decision
- Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
- Manage knowledge about the booking process and all service options available for students
- Complete all required administration and recording of sales through CRM system and other business systems
- Build strong relationships with team members, and provide flexible and prompt support at all times
- Sell packages and membership based on the target set.
- Maintains and improves quality results by adhering to standards and guidelines.
- Fulfills all duties as communicated and assigned by the direct manager.
- Preforms other duties as assigned.
Job Requirements
- Females is required
- Customer Service Oriented
- Very SOLID SALES Experience is a MUST
- Tele-Sales Experience is a MUST
- Good English
- Excellent Communication and Soft Skills Demonstrates a positive, enthusiastic, friendly attitude
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Professional in Microsoft Word and Microsoft Excel
- Good computer skills
- Familiarity with CRM systems and practices
- Attention to details
- Social Media/Facebook and Online research skills
- Work to deadlines
- Ability to reach assigned targets.
- Availability to start immediately if accepted.
- 12 working hours (10 working hours + 2 hours break)
- 1 day off
- RESORT RESIDENCY IS A MUST.
Location: Cairo, Alexandria desert road. 15 minutes away from Dandy mall.