Job Details
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Job Description
- Ensuring communication as per the company tone of voice, (the answer sheet, crisis management and other docs).
- Greet customers warmly and ascertain problem or reason for calling
- Resolve customer complaints via phone, email, mail or social media
- Recording interactions, process customer accounts and file documents
- Sell products and services
- Compile reports on overall customer satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Go the extra mile to engage customers
Job Requirements
- 0 - 2 Years of Experience.
- Suitable education degree.
- Good communication and presentation skills.
- Very Good Command of English.
- Problem-solving skills.
