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Clinical Advisors (Dentists)

3Sixty
Giza, Giza
Posted 3 years ago
150Applicants for3 open positions
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

360imaging clinical advisors are highly trained dentists who use their extensive clinical knowledge to evaluate customer cases and advise over the phone our US-based doctors and clients on which product is best for their particular case. By soliciting, listening to, and reporting on customer needs and feedback, and always striving to exceed customer expectations, our clinical support team members help our company build customer confidence and commitment, ensuring customer retention and satisfaction.

Job Description

  • Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
  • Assists customers in problem-solving, planning, and execution of their dental treatment goals and objectives.
  • Coordinates and performs a range of department support activities; serves as a liaison between other departments.
  • Ensures customer retention and satisfaction.
  • Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information, and inputting call notes in the company CRM.
  • Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
  • Complies with customer service policies and procedures and call center operational standards.
  • Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
  • Makes outbound calls on cases that need assistance.
  • Follows-up on specific requests made by doctors on particular cases.
  • Seeks advice and input from other company teams when needed.
  • Performs other related duties and projects as business needs require at the direction of management.

Job Requirements

Education And Experience

  • Dental Degree 
  • Excellent English communication skills both verbal and written is a must
  • Experience in Implant Dentistry is a plus
  • Customer service experience is a plus

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