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Job Description
KHIDMITTY is a startup company, aiming to improve the service sector in Egypt by providing first-class home services and superior customer care, it is seeking a motivated Service Operation specialist which is responsible for providing excellent customer service while meeting the needs of customers and service providers.
Must have Knowledge and experience in home maintenance services
Responsibilities:
Note: Must have Knowledge and experience in home maintenance services
- Manage day-to-day operations.
- Coordinate with different departments to achieve optimal quality across the board.
- Track orders schedule and make sure that orders are being completed on time.
- Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
- Identify ways to improve customer experiences.
- Order and manage supplies if needed.
- Interact with customers' questions, and resolve issues.
- Track and report operational performance.
- Provide recommendations and suggestions for improvements in any aspects relating to performance.
- Help with the onboarding process including screen and interviewing candidates
- Train new hires as necessary and ensure policies and procedures are followed
Job Requirements
Note: Must have Knowledge and experience in home maintenance services
- This job for the MALE applicant only
- Excellent Communicator.
- Self-starter
- who loves to own things end-to-end.
- Hyper-Organized.
- Solutions-Oriented.
- Customer-Obsessed.
- Creative and curious.
- Collaborative.
Qualifications:
- 1+ years of experience in home maintenance services in a similar role is a must
- Knowledge and experience in home maintenance services is essential
- Bachelor’s Degree in Business Administration or equivalent.
- Customer service experience preferred
- Be able to respond well under pressure
- Able to work effectively with minimal supervision
- Proficient in technology especially Microsoft Office applications
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