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Job Description
- Prepare quality reports in relation to the sales content issued by the sales team
- Follow up the implementation of the company's standards and policies in sales calls and offers
- Conduct a survey with customers to measure the customer satisfaction.
- Analyze the results of customer surveys and generate reports to address problems and solutions
- Listen monthly calls for the agents to make sure that quality standards are delivered.
- Make an investigation when it needed.
- Prepare reports for different departments or upper management
Job Requirements
- Bachelor's Degree from reputable university.
- Excellent organizational and leadership skills
- Very good awareness of Quality Assurance activities.
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
