Job Details
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Job Description
- Conduct Competency-Based Interviews (CBIs) and final assessments for agents hiring.
- Update the ATS SRs progress and ensure all requisitions are fulfilled within the required service level
- Select interview questions that match each position, its profile, and requirements
- Coordinate reference checks and ensures proper compliance of all applicable state with Labor Law and SYKES`s Hiring process
- Develop a network of potential candidates and industry professionals
- Utilize social media networks & job portals (e.g. LinkedIn, Facebook) to identify potential candidates
- Follow SYKES branding process for the job posting
- Attend job fairs and recruitment events
- Support with identifying future hiring needs and proactively prepare sourcing plans
- Fulfill all the vacancies within the assigned accounts according to the defined process
- Report hiring status on a daily, weekly basis to all concerned parties and keep records of the SRs
- Participate in Recruitment-related projects
- Target and achieve all recruitment related quality measures within the assigned accounts
- Perform other tasks as assigned
Job Requirements
EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED
- Minimum 1 year of experience in Talent Acquisition Field
- Call Center background is preferred
Skills Required:
- Fluency in the English Language
- Proficiency in Italian, French or German language is a plus
- Excellent people management skills
- Excellent communication and customer service skills
- Team player
- Ability to prioritize and multitask the daily activities
- Ability to work under pressure and within a changing environment
- Ability to write reports, business correspondence, and procedure manual