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Job Description
Measure customer satisfaction with Aftersales services. Follow up through calls with Al Mansour's service customers on the level and quality of services provided on their vehicle maintenance and repair work.
- Follow-up on daily telephone leads according to set number
- Report to central CRM team for main guidance
- Stick to related phone script and rebuttals to reflect MAG CI standards
- Update and maintain accurate data, feedback and internal system related to customers output
Job Requirements
Education:
Bachelor Degree
Required Qualifications & Skills
- Good Arabic language with good pronunciation.
- Fluent English
- Pleasant/calm voice tone.
- Experience as agent in a call center or similar is a must
