Call Center Agent
New Capital, Cairo
Call Center Agent
New Capital, Cairoposted 1 month ago- 4Viewed
- 0In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
• Handle all incoming calls and respond to caller inquiries.
• Provide inquirers with accurate and complete information.
• Identify, research, and resolve student's issues using the computer system.
• Follow up on inquiries that are not solved immediately and contact the inquirer.
• Communicate with other departments to resolve problems regarding complaints.
• MS office and internet good user.
• Route calls to appropriate resources.
• Other duties as assigned.
Job Requirements
• Bachelor or equivalent degree.
• 0-2 years of experience in a call center environment.
• English Language is a must.
• Excellent Arabic speaking skills.
• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• German Language is an asset.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately.
• Effective Communication Skills.
• Creative Problem Solving.
• Organizational Ability.
• Team Player.
• Flexibility and Friendly.
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