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Job Description
- Manage and prioritize multiple concerns simultaneously.
- Provide appropriate and correct information to incoming customer order status and product knowledge requests
- A positive attitude, even when faced with misplaced criticism or frustration.
- The ability to learn quickly and move on from both success and failure.
- Process customer orders/changes/returns according to established department policies and procedures.
- Work closely with the credit department to resolve disputed credit items.
- Provide timely feedback to company management regarding challenges or customer concerns.
- Partnership with the sales team to meet and exceed customer’s service expectations.
- Listen, document, and help resolve conflicts with customers.
- Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
Job Requirements
- From 1-3 year of relevant work experience Knowledge, Skills And Abilities
- Ability to work on an On-Call basis or less notice.
- Ability to use handheld scanning devices for data entry.
- Outstanding command of spoken and written English, and the ability to effectively communicate with customers, team members, and partner organizations.
- Detailed oriented, with exceptional organizational and customer service skills
- Working knowledge of Microsoft Office applications.
- Ability to maintain confidentiality, and be able to pass a background check.
- Ability to sit or stand for long periods of time, doing repetitive physical activity.
- Ability to work in a warehouse setting, as a team, or individually, without distraction.
- Ability to obtain a Public Trust clearance.
- Diversity
- Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Physical Demands
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