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Job Description
- Operating as the lead point of contact for any and all matters specific to clients’ accounts
- Building and maintaining strong, long-lasting customer relationships to ensure customer satisfaction.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
- Taking action in case of issues between clients and production team to ensure customer satisfaction.
- Collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
- Manage client expectations with the production team to provide clients with innovative solutions.
- Negotiate fees and provide quotes for clients and prospects.
- Maintain, develop, map, and penetrate existing clients’ organizations to gain in-depth understanding of their long-term goals.
- Regularly follow up on existing clients and prospects
- Help and support other team members (Project Management team, Finance and Marketing) performing their job smoothly.
- Resolve conflicts and provide solutions to customers in a timely manner Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company.
- Managing data insertion, and CRM issues on system
- Present regular CRM reports and other related performance feedback.
- Meeting or exceeding annual sales target
Job Requirements
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Proven account management or other relevant experience with localization industry.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive
- Experience in delivering client-focused solutions based on customer needs
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Self-motivated and able to thrive in a results-driven environment
- Critical thinking and problem solving skills
- Excellent time and project management skills.
- Keen attention to detail and adherence to deadlines
