Customer Service Manager
DASA -
New Cairo, CairoPosted 4 years ago447Applicants for1 open position
- 30Viewed
- 16In Consideration
- 0Not Selected
Job Details
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Job Description
- Supervise at each and every working day in the CS center.
- Handling customer service issues in a timely manner.
- Create effective CS procedures, policies and standards.
- Develop CS satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on his findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Supervise at each and every working day in the CS center.
- Handling customer service issues in a timely manner.
- Create effective CS procedures, policies and standards.
- Develop CS satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on his findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
Job Requirements
- To qualify for the role, the ideal candidate will have to have previous experience working as a managing position at CS center, with excellent knowledge of how the online shopping industry operates, and being self-updated of the new trends and techniques to improve and handle the customer service center. There is also leadership and interpersonal skills are needed.
- Time frame of experience to be determined by the HR.
- Bachelor's degree in Business Administration or relevant field.
- Proficiency in Microsoft office and CS software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- Others if needed by the HR
