Job Details
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Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries
- Set up new customer accounts including all the details of the customers to organize the workflow of other departments.
- Manage customers’ accounts, keep records of customer interactions and transactions record details of inquiries, comments, and complaints
- Maintain a balance between company policy and customer benefit in decision making.
- Handles issues in the best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive customer service process improvements that positively impact the customer’s experience.
- Responsible for compiling and generating reports as they relate to customer service surveys.
Job Requirements
Education:
- Bachelor degree in business administration or any related field.
Experience:
- From 3 to 4 years of experience in real estate companies.
Skills:
- Strong Problem analysis and problem-solving techniques
- Attention to detail and accurate data collection
- Excellent presentation and customer handling skills.
- Very strong verbal communication skills and ability to multi-task.
- Very good Microsoft Office proficiency.
- Good Command of English.
- Goal-oriented.
- Strong client management skills
- Demonstration and Presenting Skills
- Ability to work seamlessly in a team-based environment.