IT Technical Support Officer
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Mohandessin, GizaPosted 3 years ago122Applicants for1 open position
- 122Viewed
- 41In Consideration
- 35Not Selected
Job Details
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Job Description
You'll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them.
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Priorities and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
- Working on ERP System Oracle, SQL server.
- Working on Mikrotik Firewall security.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training junior staff
Job Requirements
- Associate’s or bachelor’s degree in computer science or a related field.
- 7+ years of experience in a technical support role.
- Certifications are preferred, but not required.
- Working knowledge and expertise with a variety of software, hardware, and applications.
- Outstanding communication skills, both written and verbal.
- Outstanding leadership, organizational, multitasking, and problem-solving skills.
- Available to work extended hours.