Reservation Executive

Almanzzil -
New Cairo, CairoPosted 2 years ago

31Applicants for2 open positions

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Processes reservations by mail, telephone or central reservation systems referral.
Knows the type of apartment available as well as their location, layout and other relevant information.
Knows the selling rates, additional charges, deposits and payment terms.
Ensures units availability calendars are up to date
Prepares letters/emails of confirmation, and communicates to the guest
Processes cancellations and modifications and promptly relays this information to the ops team
Provides arrival information to Ops team for check-in preparation
Provides checkout information to Ops team for final check and cleaning preparation
Handles daily correspondence.
Responds to inquiries and makes reservations as needed.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees
Making arrangements for clients travel programs, transportation or any any add-ons services
Tracks future units availability on the basis of reservations, and helps develop forecasts for revenue and occupancy
Configuring and updating rates on the property management system
Prepares and sends owner's monthly reports
Prepares and sends guest invoices
Coordinates with accountant to maintain transactions up to date
Add/remove units from the website and property management system
Follow up on service requests lifecycle
Sorting out any issues that may arise with bookings or reservations
Up-selling, when appropriate, by informing customers of additional services or special packages

Bachelor's degree in Business administration, hospitality or any other relevant fields
Hands on experience in reservation systems, and previous hotel experience is a plus
Fluent English and Arabic
Excellent written and verbal communication skills
Proficient in microsoft office suite