Service Delivery Manager
Ulemt -
New Cairo, CairoPosted 2 years ago61Applicants for1 open position
- 20Viewed
- 0In Consideration
- 3Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Our Multinational Company is expanding and we are hiring the following position :
(Service Delivery Manager) : - Our SDM will be responsible for making sure that services are being seamlessly delivered to the clients of an organization.
- They are in charge of a variety of tasks, such as rectifying reliability issues,
- Monitoring progress,
- Tracking KPIs, and managing budgets.
- A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
- This document provides you with everything that you need to know to kick-start your career as a service delivery manager.
- Job Description:
• Service Management - Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of Projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Performance and Quality Management
- Providing accurate and regular reports to the management on the performance of the service delivery
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Technical Perception
- Supervising desktop management teams to facilitate continual improvements in the desktop environment
- Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles
Job Requirements
- Job Requirements:
- Knowledge of ITIL (Information Technology Infrastructure Library) principles
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- Exceptional customer-facing skill
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Strong organizational skills
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and Problem-Solving Skills
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication Skills
