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Job Description
- Handle the day-to-day field operations assigned tasks to ensure touchpoints upkeep and ensure continuity of work with compliance to the established standards and procedures.
- Handling, accelerating, and escalating the opened tickets with different stakeholders and responsible teams internally and externally according to the agreed escalation matrix and processes.
- Proper reporting of each incident – outage ticket close reason with accurate data.
- Cooperate, support, establish, and maintain relationships internally within the department and externally with different stakeholders to ensure smooth access to network maintenance activities.
- Engage with different teams, understand the nature of each team's needs to Suggest areas for improvement in internal processes along with possible solutions.
- Gather and evaluate possible risks, set multiple solutions and ideas with an action plan, and take management approval /alignment for execution if needed.
- Support middle management by preparing detailed reports regarding touchpoints and network failures and recommended solutions to minimize if applicable.
- Managerial duties of leading, evaluating, developing, coaching, and setting action plans if needed for technicians.
- Maintain and report any custody tools or machinery malfunctioning that need repair or calibration.
- Supervising and following up with maintenance teams and maintenance contracting companies.
- Acceptance and management of the network from contractors.
Job Requirements
- Bachelor's Degree in Engineering degree is a must.
- (+3 Years) experience in the field of infrastructure O&M.
- Very Good command of English.
Preferred Skills
- Solid knowledge of telecommunication infrastructure.
- Knowledge of Fiberoptics, Big Data, Data Analytics, and IoT.
- High Analytical Skills for identifying solutions to complex problems.
- Flexibility regarding new topics, and quick understanding of new market demands including technology and business topics.
- High motivation to take responsibility and provide insights for decision-makers.
- Strong interpersonal skills, ability to communicate, drive business, lead changes, and co-operation.
- Strong communication and presentational skills.