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E-Commerce Executive

Nihal Zaki Interiors
Zamalek, Cairo
Posted 2 years ago
40Applicants for1 open position
  • 24Viewed
  • 7In Consideration
  • 0Not Selected
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Job Details

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Job Description

Operations Role:

  • Managing and executing the e-commerce order cycle
  • Process order requests
  • Plan the execution of the shipping process
  • Tracking orders and shipping cycle
  • Work closely with our partner courier companies to ensure smooth deliveries
  • Resolving any shipping issues with customer and courier
  • Inventory & supplies Management
  • Weekly & Monthly reports

Customer Care Role

  • Provide outstanding customer service support through effective and timely use of various channels (e.g. phone, FB)
  • Identifying new potential clients and putting together prospecting strategies which will involve making a lot of cold calls.
  • Account management duties; maintaining contact with our clients, ensuring a high level of customer service is delivered with regular follow-ups.
  • Resolve inquiries and issues from customers with a solution and satisfaction-oriented mindset.
  • Working closely with the social media & marketing teams and getting involved with all aspects of the end-to-end digital projects as well (including web-development, design, testing, operation, etc...).

Job Requirements

  • Attention to detail
  • Can Think analytically, communicate effectively and execute efficiently
  • Flexibility in work hours during peak times
  • Creativity and grit
  • 2-4 years in social media marketing or as a digital media
  • An ability to multitask and perform under tight deadlines.
  • Bachelor degree
  • English Language fluency
  • Excellent verbal and written communication skills
  • Good command with Microsoft Office ( Excel - Word)
  • Has great multitasking and organizational abilities
  • Interest in following advertising and media trends
  • Organizational and multitasking abilities
  • Positive attitude, willingness to learn and take feedback
  • 3+ years of work experience in digital marketing - e-commerce
  • A driven personality with an eagerness to learn and attention to detail
  • A realistic person, who is quality and detail focused.
  • Ability to stick to strict deadlines, priorities and have a keen eye for details
  • Clear track record of achieving the required targets and other performance objectives
  • Deep understanding of acquisition KPIs
  • Detail oriented and quick-thinking personality with the ability to work in a fast paced environment.
  • Experience in Logistics & E-commerce is a Big Plus.
  • Good knowledge in marketing and sales

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